We understand plans change. La Riviera Suites offers transparent cancellation terms to give you flexibility while ensuring smooth property operations.
1. Standard Booking Cancellation Window
- Free Cancellation: You may cancel your reservation free of charge up to 24 hours prior to the scheduled check-in date (12:00 PM local hotel time).
- Late Cancellation (Within 24 Hours): If cancelled within 24 hours of your scheduled check-in time, a cancellation fee equivalent to the tariff of the first night's stay (plus applicable taxes) will be charged.
- Same-Day Bookings: Bookings made on the date of check-in are considered guaranteed and cannot be cancelled without incurring a 1-night charge.
2. Non-Refundable Rates & Promotional Deals
Certain discounted rates, flash sales, festive promotional offers, or packages are explicitly tagged as "Non-Refundable" at the time of reservation. For such bookings:
- Full payment is required at the time of booking.
- No cancellations, amendments, or date modifications are allowed.
- No refunds will be issued upon cancellation or no-show.
3. No-Show Policy
If a guest fails to check in on the reserved arrival date without prior written notice to the hotel:
- The reservation will be marked as a No-Show.
- The total amount for the first night or the full booking amount (depending on the booked rate plan) will be retained.
- Remaining nights under the reservation will be automatically released for general sale unless the guest specifically notifies the hotel of a delayed arrival.
4. Corporate & Long-Stay Bookings (7+ Nights)
For corporate contracts, bulk reservations (3 or more rooms), and extended stays:
- Cancellations must be notified in writing at least 72 hours prior to the check-in date for a full waiver of fees.
- Cancellations made within 72 hours of arrival will be subject to a retention fee equivalent to 2 nights of accommodation.
5. Date Modifications & Rescheduling
Date modifications are permitted subject to room availability and rate differences:
- Modifications requested more than 24 hours prior to check-in can be accommodated without an administrative fee. If the tariff on new dates is higher, the difference must be paid by the guest.
- Modifications requested within 24 hours are treated on a case-by-case basis at the management's discretion.
6. How to Cancel Your Reservation
To ensure prompt processing of your cancellation request, please follow these steps:
- Direct Website / Phone Bookings: Send an email with your Booking Confirmation Number and Name to sales@larivierasuites.com or call us directly at +91 9963039199.
- Third-Party OTA Bookings: If your booking was completed through an external agency (MakeMyTrip, Goibibo, Agoda, Booking.com, etc.), please initiate the cancellation request directly through the respective platform's app or website.