At La Riviera Suites, we are dedicated to safeguarding your personal privacy and ensuring that all guest data is handled with the highest standards of security and transparency.
1. Information We Collect
To provide high-quality hospitality and accommodation services, we collect information you provide directly or through authorized booking channels:
- Contact Information: Full name, telephone number, email address, residential/business address.
- Identification Details: Government-issued photo identification details (Aadhaar, Passport, Voter ID, Driving License) collected at check-in as legally required by local law enforcement.
- Reservation Information: Arrival and departure dates, room preferences, special requests, number of accompanying adults and children.
- Payment Information: Transaction identifiers, billing addresses, and payment confirmation details. (Credit/debit card numbers are securely processed via certified payment gateways and are never stored directly on our servers).
- Digital Data: IP address, device type, browser information, and website interaction cookies when visiting our website.
2. Purpose & How We Use Your Data
We use your information strictly for legitimate business and regulatory purposes, including:
- Processing, confirming, and managing your room reservations.
- Fulfilling guest service requests, housekeeping preferences, and dining orders.
- Complying with statutory reporting requirements under the Foreigners Act, Registration of Foreigners Rules, and local police station guest registry regulations.
- Sending booking confirmations, arrival details, and important service announcements.
- Improving our website performance, room offerings, and guest experience.
3. Information Sharing & Third Parties
We do not sell, rent, or lease guest information to third-party advertisers. Information is disclosed solely in the following instances:
- Statutory & Legal Authorities: Local police authorities, tourism departments, or law enforcement agencies when mandated by Indian statutory regulations.
- Service Providers: Trusted third-party technology providers including certified booking engines (e.g. BookingJini), payment gateways, and SMS/email service providers acting strictly on our behalf under confidentiality terms.
4. Data Storage & Security Measures
We implement comprehensive physical, technical, and organizational security measures to protect guest information against unauthorized access, loss, misuse, or alteration. Physical registration cards and digital records are stored securely with access restricted to authorized hotel staff.
5. Cookies & Tracking Technologies
Our website utilizes session and analytical cookies to remember user preferences, analyze site traffic, and optimize user experience. Guests can choose to disable cookies through their browser settings, though certain interactive features of the website may be affected.
6. Your Rights & Data Access
Guests may request access to, correction of, or updating of their personal information on file by contacting hotel management in writing, subject to legal record-retention requirements under applicable hospitality statutes.
7. Contact Us for Privacy Concerns
For any inquiries, requests, or concerns regarding this Privacy Policy, please reach out to our privacy coordinator:
La Riviera Suites
Plot No. 19, Brundavan Colony, Kavuri Hills, Madhapur, Hyderabad, Telangana - 500081
Email: sales@larivierasuites.com
Phone: +91 9963039199