We believe in smooth, hassle-free transactions. All approved refunds are processed directly back to the original method of payment within standard banking turnaround times.
1. Eligibility for Refund
Guests are entitled to a full or partial refund under the following conditions:
- Timely Cancellation: Reservations cancelled in accordance with our free cancellation window (at least 24 hours prior to standard check-in time).
- Duplicate Transactions: Double charges or unintended multiple bookings caused by payment gateway or technical errors.
- Service Inability: In the rare event that the hotel is unable to honor a guaranteed reservation due to unforeseen operational, safety, or maintenance reasons, an immediate 100% refund will be provided along with assistance in locating alternate accommodation.
2. Non-Refundable Scenarios
Refunds will not be issued in the following circumstances:
- Bookings explicitly made under non-refundable promotional rates or festive packages.
- Cancellations requested within 24 hours of scheduled check-in time.
- No-shows where the guest fails to arrive on the booked date.
- Early departures or premature check-outs after a guest has already checked in.
- Eviction of a guest due to violation of hotel conduct rules, disturbance of other guests, or violation of local laws.
3. Refund Processing Timelines
- Once a cancellation is confirmed and approved by our finance team, the refund initiation occurs within 24 to 48 business hours.
- Depending on your banking institution or card issuer, the credited funds typically reflect in your account within 5 to 7 business days.
- For UPI transactions, refunds usually reflect within 24 to 48 hours of initiation.
4. Mode of Refund Disbursement
- Online Bookings: Refunds will be credited back strictly to the original payment source (credit card, debit card, UPI ID, or Net Banking account) used during the transaction. For compliance and security reasons, cash refunds cannot be issued for digital payments.
- Direct Bank Transfers: If the payment was made via direct NEFT/RTGS, the refund will be transferred back to the verified originating bank account after collecting basic IFSC and account confirmation details.
5. Processing Charges & Deductions
Unless caused by a hotel operational failure or double transaction, payment gateway processing fees (typically 1.5% to 2.5% charged by the payment aggregator) or statutory taxes already remitted to government authorities may be deducted from the total refund amount where applicable.
6. Third-Party / OTA Bookings
If your booking was placed through an Online Travel Agent (such as Booking.com, Agoda, MakeMyTrip, Goibibo), the refund workflow is governed by that platform's policies. The refund must be requested and tracked directly through the respective platform, which will process the funds back to you.
7. Refund Assistance & Inquiries
If you have questions regarding a pending refund or wish to follow up on a transaction reference number, please contact our accounts department:
La Riviera Suites Accounts Department
Plot No. 19, Brundavan Colony, Kavuri Hills, Madhapur, Hyderabad, Telangana - 500081
Email: sales@larivierasuites.com
Phone: +91 9963039199